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Mail back the unused items you would like to return in the product's original packaging & labeling to our store. The address is: Knitterly, 1 Fourth St., Petaluma, CA 94952. Please include a note, call or send us an email describing your reason for returning the items. Return products must be unused and in it’s original condition. We can exchange the item or provide an in-store credit. We will not, however, be able to refund your shipping costs unless we have made an error on your order which prompted the return.
You have 30 days to return an item.
Books and patterns cannot be returned.
Sale items cannot be returned.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
TERMS OF SERVICE
This website is operated by Knitterly. Throughout the site, the terms “we”, “us” and “our” refer to Knitterly. Knitterly offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - KNITTERLY LOYALTY PROGRAM, A.K.A. KNITTERLY REWARDS.
By agreeing to join Knitterly’s Loyalty Program, you will be agreeing to the following Terms and Conditions stated below.
I hereby apply to be a member of Knitterly's Loyalty Program and the information I provide to the Knitterly Loyalty Program will namely enable Knitterly to:
(a) keep track of my purchase records,
(b) allocate points according to my purchase records,
(c) update me periodically about Knitterly's sales program through which I may earn loyalty points, and,
(d) update Knitterly's profiling of customer preferences so that Knitterly may be able to serve consumers better.
I also consent to:
(a) Knitterly's collection and use of the data required by Knitterly's Loyalty Program application form, and,
(b) the Knitterly Loyalty Program terms and conditions set out below, and to Knitterly’s data protection parameters set out below, and,
(c) Knitterly sharing the same information within Knitterly's group of companies that are established worldwide, for the purposes stated above.
KNITTERLY LOYALTY PROGRAM TERMS & CONDITIONS
1.The Knitterly loyalty program allows you to accumulate points, based on purchases you make at Knitterly.
2. The Knitterly loyalty program expires points 3X a year; April 1, Aug 1, and Dec 1. You must use your points accumulated in that trimester to redeem reward(s). All rewards expire 2 weeks after the end of the trimester (April 15, Aug 15, and Dec 15).
3.Knitterly reserves the right to delete accumulated points from member accounts after an inactive period of 18 months.
4.Knitterly Rewards are not and shall not be used by you as payment cards. The loyalty points accumulated by you cannot be transferred to any other customer nor exchanged for cash.
5.Knitterly reserves the right to modify the terms and conditions and/or suspend the Knitterly Loyalty Program. In the event of such modification and/or suspension, Knitterly will notify its customers via email or postal mailing, as well as communicate this on our website. Customers will not receive any compensation from Knitterly in the event of modification or suspension of the Knitterly Loyalty Program.
6.Customers who require Knitterly to delete the Customer's data from Knitterly's database will forthwith lose any and all loyalty points accumulated by the Customer in that database and/or linked to his or her Knitterly Rewards.
7.Knitterly reserves the right to:
(a) permanently disable or suspend the Knitterly Loyalty Program, in the event of fraud or attempted fraud by the Customer at any Knitterly stores and/or www.shop.Knitterly.net or by the member's inappropriate use of the Knitterly Loyalty Program, and
(b) terminate the Knitterly Loyalty Program for any reason whatsoever by informing members via email/mail as well as on our website.
(c) In the case of a termination and/or suspension of the Knitterly Loyalty Program, Knitterly will NOT be liable to members for unused points.
8.Knitterly shall not be liable for any system malfunction, system failure or disruption in access to the Knitterly Loyalty Program, or any consequences, direct or indirect, arising from the same.
9.Knitterly may at appropriate time and at its sole discretion revise these Terms & Conditions of use at any time by amending this page. Members are therefore advised to check this page from time to time to take notice of any changes Knitterly has made. Members understand and agree that any use of the Knitterly Loyalty Program after the date on which the Terms & Conditions have changed are subject to the amended Terms & Conditions.
KNITTERLY DATA PROTECTION PARAMETERS
1.Knitterly collects data from and about its Customers who join its Knitterly Loyalty Program only for the following purposes: (a) to keep track of member's purchase records;
(b) to allocate points according to member's purchase records;
(c) to up-date members about Knitterly's sales programs (eg. promotions, news, brand offerings etc) through which members may earn loyalty points;
(d) to up-date our profiling of member's preferences so that we may tailor our products and services to serve customers/members better;